Privacy Policy of CNB Global Technology
Version: 1.2 Last updated on July. 29, 2022
CNB Global Technology Inc. (referred to as CNB Global Technology, CNB, we, or us hereafter) is
a global provider of AIoT products, solutions and full-stack capabilities, a leader with the Internet
of Things (IoT), artificial intelligence (AI), big data, and cloud computing technologies as the core,
providing global users with network camera products, display control products, smart equipment
products, storage and computing products, smart lock products, and management platform
products for application to smart cities, transportation, Internet of Things and other fields. CNB
is committed to building a better world by providing professional, reliable and cutting-edge
products and services.
CNB is committed to protecting your personal information and privacy and maintaining your trust
with us. We abide by the following principles to protect your personal information: integrity,
consent, clear purpose, restricted collection, minimum necessary, transparency, balanced
rights with responsibility, security, and privacy compliance.
This privacy policy is intended to help you understand: 1) your personal information that we
collect; 2) how we collect your personal information; 3) how we use your personal information; 4)
how we protect your personal information and your rights; 5) answers to your questions and how
to contact us. Understanding these contents is essential for you to exercise your personal
rights and protect your personal information. Please read through this policy carefully before
you use or accept our products or services. Please be aware, this policy is not applicable to
situations where your personal information is collected by other third parties.
This policy contains the following sections:
(1) Definition of personal information
(2) How we collect and use your personal information
(3) Sharing, transfer and disclosure of personal information
(4) Information storage and protection
(5) Your rights
(6) Third-party services
(7) Privacy of minors
(8) Contact us
(9) Revisions to the privacy policy
1) Definitions of personal information and non-personal information
The definition of personal information shall be defined by your local laws.
Non-personal information refers to data other than personal information that cannot be directly
linked to any specific individual, such as occupation, language, zip code, area code, serial number,
URL, and automatically recorded browse data, product and unique product identifier of your
mobile device, video contents without personal information, country/region and time zone of the
connected product, geographical location, identifier of mobile network operator, device software
platform, and hardware information, etc.
2) How we collect and use your personal information
1. When you create an account to use our product or service, or when you sign up for an account
to access or view video online, we need you to provide your username, password, mobile phone
number, email address, verification code, product name, product verification code, and product
serial number through the client. The purposes of information collection: 1) The username,
password, mobile phone number, email address, and verification code are collected for real-name
registration required by relevant laws and regulations in various regions; 2) When you install and
activate a product that is connected to our service and is bound with your account, we may
request you to provide certain unique basic information of your product, such as product name,
verification code and serial number. If you refuse to provide such information, you may not be
able to use our product and/or service normally.
2. When you log in to an app provided by CNB for the first time, we will collect the following
information and take appropriate control measures:
Control method
Model of your mobile
For first-time use, a pop-up
window will appear to notify
you. When the collection
method, collection contents or
collection purpose are changed,
we will notify you of the changes
and request for your permission.
Supplemental information for
Used to determine the push
Operating system and
version of your mobile
Information about the
network to which your
mobile phone is
connected, including
information about 2G,
3G, 4G, 5G, Wi-Fi
networks and the
network carriers.
3. When you use our service to save video related contents, such as video clips, live video
streams, images (user content), message notifications, etc., we will collect video images captured
by your camera and push the video images to you so you can save the contents that you need.
4. When you use the message notification function, we need to collect the unique feature value
of your client (such as the unique value generated based on your device's IMEI or UDID) and the
language of your mobile phone. If you refuse to provide such information, you will not be able
to use the alarm subscription function, but it will not affect the normal use of other functions.
In addition, you can choose to turn off the function and clear information about the unique feature
value of your client.
5. When you use device adding functions, we may need to collect the serial number,
register code, password, model of your device, and Wi-Fi information of your client, so as to
perform network configuration and bind your device. If you refuse to provide such
information, you will not be able to add your device.
6. When you use our device connection service, to ensure the normal use of the service, we
will collect information including the model, UDID, IP address, MAC address, and software
version of your device, the network connection method and type, the latitude and longitude
of the device (if applicable), and operation records. Such information is the basic information
that is essential for us to provide services. If you refuse to provide such information, you may
not be able to use our device connection service normally.
7. When you use the live view function, we may need to collect the serial number, IP address,
port number, and video stream information of your device in order to provide you with live
streams of your device. If you refuse to provide such information, you will not be able to use the
live view function, but it will not affect your normal use of other functions.
8. When you use analysis, comparison functions and alarm service based on user benchmark
information (including face/human body recognition, license plate/vehicle recognition,
attendance management, fingerprint unlocking, if applicable to your device), you need to enter
the benchmark information such as face images, license plate information, attendance
personnel information, fingerprints into the system in advance. If you refuse to provide such
information, you will not be able to use the relevant analysis, comparison functions and alarm
service, but it will not affect your normal use of other functions.
9. When you use the device sharing function, we need to collect certain information in order to
implement the sharing function, including the device serial number, your nickname, and the
usernames with which you want to share the device. If you refuse to provide such information,
you will not be able to use the device sharing function, but it will not affect your normal use of
other functions. The sharing function is active only when you use it; it is not permanently active.
10. When you need our support and contact us through email, telephone or our customer
support tools, we need to collect information including your name, phone number or email
address, enterprise or organization, device usage, device serial number, device account, in
order to verify your product and identity and provide precise service support. If you refuse to
provide such information, we will not be able to provide support services to you.
11. In other possible scenarios, we will also collect your personal information, including but not
limited to:
1) When you communicate with us with telephone, we need to record the conversation as
evidence of service and to improve our service ability and quality, so as to continue to
provide you with high-quality after-sales service.
2) In situations where you need to sign a certificate to authorize remote access, we will collect
your manual signature or company seal.
3) If you report a device failure and need to return the device to us for inspection and
repair, you need to provide your receiving address. If the returned device contains your
private data, you need to back up the data and format the storage before returning
the device.
4) When you enter the test/exhibition area of our products, we may collect your images
and/or videos, depending on the products being tested/exhibited. The images and videos
will be deleted at the end of the test/exhibition; you can avoid collection of your
images/videos by leaving the test/exhibition area.
12. In order to offer better user experience and prevent misoperation, we will collect
industry-standard non-personal information (see the definition in Chapter 1). Such
information does not infringe on user privacy and user rights. If you have any concerns about
the security and privacy settings of your mobile device, please adjust the settings by referring to
the documentation of your mobile service provider or mobile device manufacturer. These actions
include but are not limited to:
1) We may record adjustments that you make to your product through the services that we
provide, and we will store the collected non-personal information with the information
directly collected by the product.
2) When you use audio recording or media streaming functions of our product, we may record
and transmit videos and/or audios from the product, with your permission. This may
include taking snapshot images and attaching part of snapshot images and analysis data
to email notifications.
3) Sharing, transfer and disclosure of personal information
1. Sharing of information
When we provide you with certain services, we need to share your personal information with
authorized partners, carefully selected service providers, or national regulatory agencies, only for
legal, justified, necessary, specific, and definitive purposes, and only share the information
necessary for us to provide services. The organization that shares your personal information has
no right to use the shared personal information for any other purposes irrelevant to our products
or services. For companies, organizations, and individuals with whom we share personal
information, we will sign strict data protection agreements with them, demanding them to
process personal information as per our instructions, this privacy policy, and any other relevant
confidentiality and security measures.
1) We need to share your mobile phone number with our SMS service providers to
complete account registration for you.
2) We need to share your mobile phone information, alarm information, etc. with mobile
phone manufacturers in order to provide you with the alarm push service.
3) We need to share your device information and account information with our cloud
service provider in order to provide you with the core video surveillance functions.
4) You can share your videos, identity information, etc. with specific people, and share
your videos, location information, identity information, etc. with unspecified people
based on our products and/or services. We bear no legal liability for serious situations
such as leakage of your information due to your sharing behavior.
2. Transfer of information
We will not transfer your personal information to any other companies, organizations or
individuals, except in the following situations:
1) After obtaining your explicit consent.
2) When it involves merger, acquisition or bankruptcy liquidation, and if it involves the
transfer of your personal information, we will demand the new company or organization
that holds your personal information to continue to be bound by this personal information
protection policy; otherwise, we will demand the company or organization to re-seek
authorization and consent from you.
3. Disclosure of information
We will disclose your personal information only under the following circumstances:
1) After obtaining your explicit consent.
2) Please understand, in accordance with applicable laws, we can disclose your personal
information without your consent under the following circumstances:
When it is directly related to criminal investigation, prosecution, trial, and verdict.
When it is necessary to safeguard significant legitimate rights such as life, property
of the personal information subject or other individuals but it is difficult to obtain
your consent.
When the personal information collected is disclosed to the public by yourself.
When the personal information is collected from information that has been
disclosed lawfully, such as from lawful news reports, government-disclosed
information, etc.
When it is necessary for signing a contract according to your requirements.
When it is necessary for maintaining the safe and stable operation of the provided
products or services, such as detecting and handling product or service failures.
When required by applicable laws and regulations and government orders of the
country where the business is operated, as well as legal procedures of law
enforcement agencies, regulatory agencies, and court of law, or other applicable
legal procedures and subpoenas.
4) Storage and protection of personal information
1. Storage of personal information
Unless otherwise explicitly permitted by law or by you, we will retain your personal information
only for the length of time required for the purposes bound by this privacy policy. During the
period that you use our products or receive our services, we will continuously keep your personal
information for you. If you cancel your account or proactively delete your personal information,
we will delete or anonymize your personal information within 48 hours after receiving your
request, unless otherwise stated in law or agreement.
As per applicable local laws, the personal information collected and generated by CNB during
business operation shall be stored locally at the business location.
2. Security protection of personal information